(solved) Vocom + Tech Tool view DTCs of MACK truck

This is customer feedback about how to solve Vocom + Tech Tool view DTCs of MACK truck Not compatible.

I’m have a MACK to read faults, but unluckily I failed to diagnose (view DTC’s) or use any off the other features of my Tech Tool 2.04.87. PTT says the software is incompatible and that version on the control unit(s) is not supported by Tech Tool.

Here is my version info:

Product: Tech Tool
Version: 2.04.87
Database: Standard

Last updated: APCI (-A) 11/8/2016 12:19:36 PM
Last updated: APCI+ (-A) 9/14/2016 1:56:29 PM

Every time I go to view DTC’s I get these errors :
it says: the version of software installed in the engine and vehicle electronic control units are incompatible. Electrical faults will present in one or both modules. Upgrade the software in one or both modules to correct the problem.

then i Click OK and get this one:

Software on the control unit(s) below is not supported by Tech Tool.

Please update Tech Tool and try again.

144 144

Then ask obdexpress for help.. solved my issue

I am advised to update the firmware of 88890300 Vocom Interface. Just follow the screen message to do that. Then tech tool works like a charm.
This article is from :http://blog.obdexpress.co.uk/2016/11/15/vocom-tech-tool-view-dtcs-of-mack-truck/

How to choose HQ 88890300 Vocom Interface for Volvo Renault UD Mack TRUCK diagnosis

Volvo 88890300 Vocom Interface, which one better? Better for the repairing and diagnosis for Volvo, Renault, UD and Mack trucks in the repair shop or field, at the roadside, or during test drives.

YES, you might be confused when you decide to buy a 88890300 Vocom from China. Read all info here for a good choice

This is the new 88890300 Vocom, CHEAP but HIGH QUALITY

Hardware version: 2016.06
Software version: PTT 2.03/3.20, PTT 2.04.85.3

Price: €415
(saved nearly €300 - old VOCOM for €699 )

Can PTT be activated for free?
FREE activation for PTT 2.03/3.20 for the first time
Usually, PTT needs to pay for activation to use.

Why to use Volvo 88890300 Vocom?
1. covers the whole repair process through the use of plug-ins.
2. can diagnose, test, calibrate, and program a product. A product could be a vehicle, engine, or a machine.
3. provides functions for updating the tool, communication with the product, and other external applications. The set of plug-ins, user authorizations, and available languages is adjustable to provide every user with what they need.

What are functions of Volvo Vocom Interface?
Identify a product
View information history
Diagnose a selected product
Test a selected product
Program a selected product
Calibrate a selected product

What models can be worked with?
Volvo Trucks (Older electrical system, Vehicle electronics '98, V2, V3, V4);
Volvo Buses (Conventional, Multiplexed, Multiplexed v2, Multiplexed v3);
Volvo Construction Equipment;
Volvo Penta (VERSION2);
Volvo OEM Component Customer (VERSION2);
Mack Trucks (V-MAC I/II/III, ITC, IV, IV+);
Renault Trucks (VERSION2);
UD Trucks (VERSION2)

What’s the 2016 88890300 Vocom package?
1pc x 88890300 Vocom Interface
1pc x OBD2 Cable
1pc x 8pin Cable
1pc x 14pin Cable
1pc x 12pin Cable for Renault trucks
1pc x USB cable
 1pc x PTT 2.03.20 Software DVD